We accept unused returns for either exchange, or for repair only. However, most products are only one- of- a- kind or only a very limited number were made, so exchanges may not be possible. If a product somehow arrives damaged, I will gladly try to repair it. You must show proof of the damage within 3 days of receiving your package, photos would be great. You will be responsible for shipping costs when returning a product back to me. If you are shipping an item or items worth over $50, you should consider using a trackable shipping service. If we can find an appropriate product for an exchange, or I can repair the item, I will charge the regular ground regular shipping rates to send the product back to you if the product was initially shipped to you for free.
Many of the materials being used have natural imperfections, such as found in wood, felted wool, pearls, gems or even sea glass. The uniqueness of each handcrafted piece is part of its special charm. As with all jewelry, it is important that you take care of it and understand that alcohol and other chemicals can damage pearls, and that water can affect the dyes used in the wool felt and the wood. Sterling Silver will oxidize overtime unless worn frequently, but some people prefer that darkened look. In general, the pieces are pretty hardy and can take normal wear and tear.
For return or exchange, please contact me at SJ@SJMackDesign.com .